• Our Returns and Replacement Policy is specifically designed to address situations where items are either received damaged or delivered incorrectly.

• To initiate a claim, customers must act within a 3-5 day window from the delivery date, providing supporting evidence through pictures depicting the condition of the parcel.

• The item being claimed must be kept unsealed, unopened, unused, and must retain its original packaging and pristine condition. The inclusion of the original invoice is a prerequisite for processing any exchange.

• Items eligible for replacement must have claims lodged at our warehouse within 15 days of the delivery date. Upon a comprehensive evaluation by our quality assurance department, a replacement or coupon will be issued, contingent on the assessed condition of the product.

• Customers bear responsibility for the items until they reach our warehouse, emphasizing the importance of secure and effective packaging to prevent damage during the return journey.

• It's worth noting that replacement requests stemming from a change of mind, shade preference, or a shift in product choice are discouraged.

• Rather than providing cash refunds, we opt for the issuance of coupons, facilitating future purchases.

• Additionally, please be aware that items purchased from our online store cannot be returned or exchanged at our retail/offline stores, and vice versa.